TERMS & CONDITIONS OF SERVICE
IMPORTANT NOTICE: These Terms of Service apply to all services, which means Grand Blanc Computer Solutions may perform technology services for you over the telephone, via the Internet, in shop/store, or in your home. Please note that different Terms of Service may apply to services rendered at Grand Blanc Computer Solutions Precincts (such as Grand Blanc Computer Solutions main store or locations within other retail establishments), at Grand Blanc Computer Solutions store(s), or from Grand Blanc Computer Solutions Agents who visit your home or business. Grand Blanc Computer Solutions® refers to a line of technology services provided by Grand Blanc Computer Solutions, a subsidiary of Ortonville Computers LLC. (All subsidiaries and affiliates of Ortonville Computers LLC, are referred to as "Ortonville Computers.") Any reference to Grand Blanc Computer Solutions in these terms of service is a reference to Ortonville Computers LLC.
Terms and Conditions
(a) General Services: Grand Blanc Computer Solutions will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Support Services: Support services may be offered to you over the telephone or via the Internet if your PC was built within the last six years, you have a working high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then Grand Blanc Computer Solutions remotely logs on through your high-speed Internet connection to view your computer desktop from the Grand Blanc Computer Solutions Operations Center. Grand Blanc Computer Solutions stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Grand Blanc Computer Solutions to provide the remote support services. By electing to receive remote support, you agree to allow Grand Blanc Computer Solutions to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there may be residual software from the remote session, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(d) Your Responsibility: You understand and agree that prior to contacting or allowing Grand Blanc Computer Solutions to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Grand Blanc Computer Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: GRAND BLANC COMPUTER SOLUTIONS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY GRAND BLANC COMPUTER SOLUTIONS.
(b) FORCE MAJEURE: If Grand Blanc Computer Solutions' ability to render services is impaired by you or circumstances beyond the control of Grand Blanc Computer Solutions, Grand Blanc Computer Solutions may choose not to provide or to discontinue services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Grand Blanc Computer Solutions’ total liability for damages related to its services is limited to the total amount you pay for the services, and you release Grand Blanc Computer Solutions from liability for any indirect, incidental, special, or consequential damages. GRAND BLANC COMPUTER SOLUTIONS IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
If you are not satisfied with services received from Grand Blanc Computer Solutions, please call (248)-507-4444 for resolution. We warrant our services for 5 days following the date you received service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by Grand Blanc Computer Solutions and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
Remote Support Terms and Conditions
PAY FOR SUPPORT
(a) Services: Grand Blanc Computer Solutions will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before Grand Blanc Computer Solutions performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Grand Blanc Computer Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.
IN-HOME COMPUTER SERVICE
Standard service hours are Monday — Friday 9 A.M. to 8 P.M., Saturday-Sunday 10 A.M. to 8 P.M. Additional charges may apply for rapid response or service outside of standard hours.
Grand Blanc Computer Solutions sets the Service Jurisdiction for each city and store. If a location lies beyond Grand Blanc Computer Solutions' standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within a Grand Blanc Computer Solutions standard Service Jurisdiction, inquire at a Grand Blanc Computer Solutions store call (810)-584-0042 for information and applicable travel charges.
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the Grand Blanc Computer Solutions agent arrives, services will be denied and a $20 cancellation charge may be assessed.
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the Grand Blanc Computer Solutions agent arrives. Grand Blanc Computer Solutions and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only)
· At least 10MB free hard disk space and 32 MB RAM on each computer
· Operating system and/or ISP passwords must be available
· Microsoft Windows 98 SE operating system or later
· Operating system discs and key codes must be available
· All computers and/or peripherals must be in good working order and spyware free
· Broadband services, if any, must be installed and operational before service, including modem connections. DirecPC™ and DirecWay™ broadband are not covered by Grand Blanc Computer Solutions services.
· For narrowband (dialup) networking, Grand Blanc Computer Solutions will connect only to MSN or EarthLink.
The Grand Blanc Computer Solutions Tech must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the Grand Blanc Computer Solutions Agent determines that these conditions have not been met, services will be denied and a $30 cancellation charge may be assessed.
IN-HOME HOME THEATER SERVICES
Installers will provide an estimate to you prior to performing work that requires an additional charge. Additional charges, fees and expenses may apply if your location is outside our installation coverage area. Payments for additional charges: C.O.D. payable by credit card or personal check.
For the best results, we recommend scheduling installation of cable or satellite prior to the arrival of your home theater installer, so that Grand Blanc Computer Solutions can ensure proper integration with your whole system.
Grand Blanc Computer Solutions Home Theater installers will not be held responsible for moving any furniture or valuables. Grand Blanc Computer Solutions Home Theater installers will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service.
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.
LATH & PLASTER
Grand Blanc Computer Solutions cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. Grand Blanc Computer Solutions will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, Grand Blanc Computer Solutions will not be responsible for any resulting damage to your wall.
EVERY INSTALLATION INCLUDES:
· A pre-installation survey upon arrival at home.
· Connection of your newly purchased components in one (1) room, using exposed wire connections
· Integration of your newly purchased component(s) into your existing and working system.
· When audio or video components are installed, we will program the remote controls for those components. Please note that separately purchased remote controls (like a Harmony® or Universal) can be programmed with the purchase of 1 of our remote programming offers.
· Neatly dressed wires and cables using wire ties when necessary.
· A brief educational demonstration of the newly purchased components which the installer has connected.
· Cleanup of wire clippings, drywall dust, or any other debris caused by installation.
· Note regarding wire/cable concealment: Locations that involve inadequate access for standard wall fishing to the wall where the wire is to be hidden, or the wire is to be hidden in a wall that contains insulation, vapor barriers, or any other obstructions, wire may be concealed by installer-provided paintable or matching track molding (which may require a return visit). Installer will finish wall fished cable exit points with a bushing, plate or spackle. We will spackle any area where access holes were created in the walls. The customer shall be responsible for any repainting.
· A 5 day limited warranty on all labor included with professional installation services. Grand Blanc Computer Solutions’ professional installer will correct any material defects in the workmanship of the installation services you purchased if reported to Grand Blanc Computer Solutions within 5 days of the date services were completed. This limited warranty does not include any warranty on parts or equipment.
PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS
Grand Blanc Computer Solutions and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Grand Blanc Computer Solutions and/or its third-party service provider.
If Grand Blanc Computer Solutions and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of Grand Blanc Computer Solutions and/or its third-party service provider, Grand Blanc Computer Solutions and/or its third-party service provider may choose not to provide services.
LIMITATION OF REMEDY
Under no circumstances shall Ortonville Computers LLC, Grand Blanc Computer Solutions, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Grand Blanc Computer Solutions and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Grand Blanc Computer Solutions shall not be liable for any failure or delay in performance due to any cause beyond its control. If Grand Blanc Computer Solutions ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Grand Blanc Computer Solutions, Grand Blanc Computer Solutions may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Grand Blanc Computer Solutions shall not be responsible for repairing any damage or changes made to your residence.
LIMITATION OF LIABILITY & RELEASE
By signing this form, you agree to release and hold harmless Ortonville Computers LLC, Grand Blanc Computer Solutions, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Grand Blanc Computer Solutions. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Grand Blanc Computer Solutions and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order: You must contact Grand Blanc Computer Solutions Guidance Engineers at (810)-584-0042.
To cancel your order: You must contact Grand Blanc Computer Solutions Guidance Engineers at (810)-584-0042 at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: Call (810)-584-0042 for resolution. We stand behind our work for 5 days. We stand behind our In-Home Service for 5 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.
Grand Blanc Computer Solutions® refers to a line of technology services provided by Grand Blanc Computer Solutions, which is a subsidiary of Ortonville Computers LLC (all subsidiaries and affiliates of Ortonville Computers LLC are referred to as "Ortonville Computers"). Any reference to Grand Blanc Computer Solutions in these Terms of Service is a reference to Ortonville Computers.
Dear Valued Customer,
Our technicians fix computers on a daily basis, and we are very aware of the realities of computer repair. Grand Blanc Computer Solutions fixes computers for both business users and home users. This document is to inform you, our valued customer, of the realities of computer repair so that our technicians can provide you with the best possible service. Please read these pages, and the Terms of Service on the reverse side carefully and don’t hesitate to ask your technician if you are unsure about anything.
A Home User is a person who uses their computer at home for personal use. This means that you do not have any work or business related files on your computer. If you do have one or two work or business related files on your computer, we may still be happy to fix it for you, but you acknowledge that we do not take any responsibility for any consequential loss which may arise out of damage or destruction of those files which may occur, despite our best efforts.
A Business User is a person who uses their computer for business use whether it’s at home or in an office. This means that you have work or business related files on your computer. While we always try our hardest to avoid it, Grand Blanc Computer Solutions does not take any responsibility for any consequential loss which may arise out of damage or destruction of those files which may occur, despite our best efforts.
Computers are complicated machines and as with anything complicated, things can always go wrong. No matter how much care our technicians take when they are repairing your computer, there is always a chance that something unexpected can happen resulting in the loss of information (data) or damage to hardware. This is especially true if your computer is in a precarious state to begin with.
As such our technicians follow a routine to ensure as far as possible that:
a) You do not have any valuable data and,
b) You are aware of the choices available to you if there is a chance you will lose the data contained on your computer.
c) Other can and may arrise in the course of diagnostics and/or repair.
Essentially, there are two types of problems with computers:
1. Those that originate as a result of faulty hardware; and
2. Those that originate as a result of a software problem.
Problems originating from faults within the physical structure of a computer are usually more serious than those created by software errors. If something has gone wrong with your computer’s hardware, then the defective part will most likely need to be replaced. If the defective part contains data (such as a hard drive, CD or Floppy Disk), then there is a high probability that this data has been lost and cannot be recovered. In certain cases, where it may be possible to resurrect your data, and you would like us to try and save it, we may need to take your computer back to our base in order to try and retrieve it. Please remember that although hardware faults (especially hard drive faults) are potentially the most dangerous to your data, our technicians make no guarantee that they will be able to recover your lost data.
If your problem has arisen as a result of software errors, our technicians always recommend that you perform a backup of all your important data before any fix is attempted. As with hardware, in some cases it is possible that data has been corrupted to the extent that it has been lost. Software errors are usually only a concern for our technicians if important system data such as files that the operating system uses in order to operate has been affected. To use the analogy of a boat, if the hull is seriously damaged then it may need to be rebuilt, or if there is only a small leak then it can be repaired. Some cases require a fresh start (an event called a “format”) in order for us to leave you with a stable and working computer.
If a format is required, then our technicians will need you to supply them with the installation disks for your operating system (Microsoft Windows XP, Windows Vista etc.) along with its product key. In addition, if there is any other software or devices that you would like our technicians to install in the event of a format, then you will need to provide us with the appropriate installation and product registration keys.
Grand Blanc Computer Solutions can only use original purchased software and / or registration keys.